Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Smateso Atlassian Apps Support

Smateso Atlassian Apps Support

Welcome! You can raise a request for Smateso Atlassian Apps Support using the options provided.

Suggest a new feature

Let us know your idea for a new feature.

Required fields are marked with an asterisk*

Summarize your feature idea briefly.

Please provide details on the new feature you have in mind.

Drag and drop files, paste screenshots, or browse

Attach screenshots or other files, which might help us to undertand the feature you are requesting.

For which app are you suggesting the new feature?

Powered by Jira Service Management
{"xsrfToken":"d80fc70ed4d9cf2f1d2df8a5c36b2e6517d07ed5_lout","branding":{"id":"9","key":"smahelp","name":"Smateso Atlassian Apps Support","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"smahelp","projectId":10077,"serviceDeskId":9,"name":"Smateso Atlassian Apps Support","description":"<p>Welcome! You can raise a request for Smateso Atlassian Apps Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"121","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10545,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[37],"key":""},{"id":"122","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10558,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[37],"key":""},{"id":"123","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and need more information? Select this and we'll be happy to answer your questions.</p>","icon":10550,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[37],"key":""},{"id":"129","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10554,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[37],"key":""},{"id":"125","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10544,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[37],"key":""},{"id":"126","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10548,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[37],"key":""},{"id":"127","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10529,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[37],"key":""},{"id":"128","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10536,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[129,121,122,123,125,126,127]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SMAHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMThjYTM3MC0wMzUzLTQ5MTktYWNmYy0xZjFkYWFkOGY0ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzNDIzODksIm5iZiI6MTc3MTM0MTE4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.a85R2jd35zXSR6QeTQFeL6e1Y-oWSOvRO4dKZX2oPQ4","targetCollection":"upload-project-10077","endpointUrl":"https://api.media.atlassian.com","clientId":"318ca370-0353-4919-acfc-1f1daad8f4e4","tokenDurationInMins":20}},"reqCreate":{"id":125,"projectId":10077,"issueType":{"id":"10143","name":"Feature Request"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10544,"iconUrl":"https://smateso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize your feature idea briefly.","descriptionHtml":"<p>Summarize your feature idea briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details on the new feature you have in mind.","descriptionHtml":"<p>Please provide details on the new feature you have in mind.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach screenshots or other files, which might help us to undertand the feature you are requesting.","descriptionHtml":"<p>Attach screenshots or other files, which might help us to undertand the feature you are requesting.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10294","fieldConfigId":"10447","label":"App","description":"For which app are you suggesting the new feature?","descriptionHtml":"<p>For which app are you suggesting the new feature?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10251","label":"Permission Management for Confluence","selected":false,"children":[]},{"value":"10356","label":"Group Copy Permission for Confluence","selected":false,"children":[]},{"value":"10389","label":"Git Insights For Confluence","selected":false,"children":[]},{"value":"10250","label":"Last Login Monitoring for Confluence","selected":false,"children":[]},{"value":"10323","label":"Permission Reporting for Confluence","selected":false,"children":[]},{"value":"10252","label":"Bibliography for Confluence","selected":false,"children":[]},{"value":"10321","label":"User Conditional Content for Confluence","selected":false,"children":[]},{"value":"10322","label":"Personal Space Link for Confluence","selected":false,"children":[]},{"value":"10253","label":"Permission Monitoring for Confluence","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10295","fieldConfigId":"10448","label":"Hosting Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10254","label":"Data Center","selected":false,"children":[]},{"value":"10255","label":"Cloud","selected":false,"children":[]},{"value":"10256","label":"Server","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/125","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/125","calendarParams":{"firstDay":0,"date":"2026-02-17T16:13:09+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMThjYTM3MC0wMzUzLTQ5MTktYWNmYy0xZjFkYWFkOGY0ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzNDIzODksIm5iZiI6MTc3MTM0MTE4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.a85R2jd35zXSR6QeTQFeL6e1Y-oWSOvRO4dKZX2oPQ4","targetCollection":"upload-project-10077","endpointUrl":"https://api.media.atlassian.com","clientId":"318ca370-0353-4919-acfc-1f1daad8f4e4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smateso","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d80fc70ed4d9cf2f1d2df8a5c36b2e6517d07ed5_lout","baseUrl":"https://smateso.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smateso.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"318ca370-0353-4919-acfc-1f1daad8f4e4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a06b089abf1145669c5db7213b3f2edf","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://smateso.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}